Terms and Conditions

Shipping
Shipping estimates are given for shipments in the Continental U.S.; for shipment elsewhere PQI will inform the customer of applicable freight options.

Our order processing hours are Monday through Friday, 7:00 AM until 3:00 PM Central Standard Time.  Any orders received outside these hours will be processed the next business day.

Cancellations
Purchase cancellations are accepted within 3 hours after placement of order and should be made by calling PQI at 763-249-8130. A return fee may be charged in cases where an item is shipped directly from the manufacturer.

Returns
Returned products must be in new condition with all original packaging and documentation, and free of etching or other indelible markings.

Returned goods must be accompanied by a Returned Goods Authorization number, which can be obtained by calling PQI at 763-249-8130. Returns without an RGA number will be refused.

Freight charges for returned goods will be paid by the customer.

A 20% restocking fee will be charged for all returns.

Parts and accessories are not returnable. Defective parts or accessories will be replaced by the manufacturer, whose policies will pertain.

Training Courses
All registration fees must be paid in full for each student prior to the start of the course. We accept credit card, check, or ACH payments. Please refer to the course cancelation policy for information on refunds and rescheduling. 

Credit policies
We accept approved and authenticated Visa, MasterCard and American Express cards. We reserve the right to refuse credit card transactions for international security reasons. Productivity Quality, Inc. will appear as the billing entity on your credit card statement.

For payment via Electronic Funds Transfer contact GageSite at orders@gagesite.com.  

Purchase orders and checks are accepted upon prior credit approval. Checks must be payable to Productivity Quality, Inc.

Modifications to Prices or Billing Terms.
We at PQI reserve the right, at any time, to change prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.

Acceptance Criteria

A simple acceptance decision rule, in accordance to ASME B89.7.3.1-2001, applies for conformance verification.